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To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper.
Click Account Security. 3. Click Disable security questions. 4. Click Yes, secure my account. 5. Click Continue. If you'd like to remove your security questions as recovery information from your account, you can disable them by deleting them from your Account Information settings.
Add, replace or remove AOL account recovery info. Keep a valid mobile phone number or email address on your account in case you ever lose your password or run into a prompt to verify your account after signing in. We'll also include your recovery email address when sending a notification of changes made to your account.
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
Users that know this create fake answers to the questions, then forget the answers, thus defeating the purpose and creating an inconvenience not worth the investment. See also. Cognitive password; Knowledge-based authentication; Password fatigue; References
Knowledge-based authentication, commonly referred to as KBA, is a method of authentication which seeks to prove the identity of someone accessing a service such as a financial institution or website. As the name suggests, KBA requires the knowledge of private information from the individual to prove that the person providing the identity ...
If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
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