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Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business's needs regarding their ability to sufficiently serve their customers or users.
EMCO Remote Installer allows auditing software and OS updates installed on remote PCs. [4] The application extracts information about the installed software from remote PCs and stores it in a database enabling the user to generate software inventory reports. The collected software inventory information is used to uninstall applications and updates.
Kamailio, formerly OpenSER (and sharing some common history with SIP Express Router (SER)), is an SIP server licensed under the GPL-2.0-or-later license. It can be configured to act as a SIP registrar, proxy or redirect server, and features presence support, RADIUS / syslog accounting and authorization, XML-RPC and JSON-RPC-based remote control, SQL and NoSQL backends, IMS / VoLTE extensions ...
Prior to version 3, ARD encrypted only passwords, mouse events and keystrokes; and not desktop graphics or file transfers. Apple therefore recommended that ARD traffic crossing a public network should be tunneled through a VPN, to avoid the possibility of someone eavesdropping on ARD sessions.
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