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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Roundup was designed by Ka-Ping Yee for the Software Carpentry project and was developed from 2001 to 2016 under the direction of Richard Jones. Since then, it has been developed by the Roundup community. It was the issue tracker for the Python programming language for 17 years before migrating to GitHub. [4]
Request Tracker. Request Tracker, commonly abbreviated to RT, is an open source tool for organizations of all sizes to track and manage workflows, customer requests, and internal project tasks of all sorts. With seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles, Request Tracker ...
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Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
Meal voucher. A meal voucher or luncheon voucher is a voucher for a meal given to employees as an employee benefit, allowing them to eat at outside restaurants, typically for lunch. In many countries, meal vouchers have had favorable tax treatment. Vouchers are typically in the form of paper tickets but are gradually being replaced by ...
Issue tracking encompasses much more than help tickets. A help desk is a help desk. Issue tracking can also include SLA management, task tracking, project tracking, equipment tracking, creating a knowledge base, CRM, etc. I think they should be kept separate, and infact many functions could be broken out.
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