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2. Pegasystems - Wikipedia

   en.wikipedia.org/wiki/Pegasystems

   pega.com. Pegasystems Inc. (Pega) is an American software company based in Cambridge, Massachusetts, and founded in 1983. [4] The company has been publicly traded since 1996 as PEGA (NASDAQ). [5] Pega is a low-code platform for workflow automation and generative AI -powered decisioning that helps businesses move towards becoming autonomous ...

3. ServiceNow - Wikipedia

   en.wikipedia.org/wiki/ServiceNow

   ServiceNow. ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy, ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P ...

4. Collaborative workflow - Wikipedia

   en.wikipedia.org/wiki/Collaborative_workflow

   Collaborative workflow involves: [5] The integration of collaborative objects (social software) with workflow management. The transfer of information, documents, tasks, or objects from one step to the next. Multiple participants working toward a predefined goal, both in parallel and sequentially.

5. Enterprise content management - Wikipedia

   en.wikipedia.org/wiki/Enterprise_Content_Management

   The terms "workflow" and "business process management" (BPM) are often used interchangeably. Production workflow uses predefined sequences to control processes; in an ad-hoc workflow, the user determines the process sequence. Users interact in workflow solutions, and workflow engines are a background service controlling information and data flow.

6. Business process management - Wikipedia

   en.wikipedia.org/wiki/Business_process_management

   The Workflow Management Coalition, [6] BPM.com [7] and several other sources [8] use the following definition: Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the ...

7. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.