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  2. Navy Marine Corps Intranet - Wikipedia

    en.wikipedia.org/wiki/Navy_Marine_Corps_Intranet

    Despite early challenges, NMCI will be the foundation on which the Navy and Marine Corps can build to support their broader strategic information management objectives. [34] The U.S. Naval Institute reports that "Complaints about NMCI speed and reliability are near-constant" [35] and a wired.com piece [36] quotes an NMCI employee as saying:

  3. Comparison of issue-tracking systems - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_issue...

    Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

  4. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    Issue tracking system. An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but ...

  5. Supportworks - Wikipedia

    en.wikipedia.org/wiki/Supportworks

    Supportworks. Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, [4] and Supportworks Helpdesk Professional.

  6. Help desk software - Wikipedia

    en.wikipedia.org/wiki/Help_desk_software

    Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues.. Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

  7. Comparison of help desk issue tracking software - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_help_desk...

    Comparison of help desk issue tracking software. This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management . System.

  8. Request Tracker - Wikipedia

    en.wikipedia.org/wiki/Request_Tracker

    Request Tracker. Request Tracker, commonly abbreviated to RT, is an open source tool for organizations of all sizes to track and manage workflows, customer requests, and internal project tasks of all sorts. With seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles, Request Tracker ...

  9. Helpdesk and incident reporting auditing - Wikipedia

    en.wikipedia.org/wiki/Helpdesk_and_incident...

    Help desk software is management software that automates many features of an organization's help desk environment, such as automated email response. It gives businesses the capability of using a systematic approach to responding to both internal and external users. The typical functionality of help desk software includes: Call management; Call ...

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