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Sometimes a filter can cause emails to bypass your inbox and be sent to either the trash folder or a different folder. You may need to check any filters you've created to make sure your messages are correctly organized. Make sure the option "Block All Senders Except Contacts" under "Mail Settings --> Block Senders" is unchecked.
From custom background designs to easier message display options, your AOL Mail inbox is a goldmine of tailor-made solutions.
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related to: my email inbox messages