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Many of those tasks are already automated, and Microsoft's hope is to make them better, said Jeff Comstock, corporate vice president of Dynamics 365 Customer Service at Microsoft.
Microsoft Dynamics 365 Customer Engagement (formerly Microsoft CRM). Microsoft Dynamics 365 Customer Engagement contains modules to interact with customers: Marketing, Sales, Customer Service, Field Service. The Customer Service is a module used to automate customer service processes providing performance data reports and dashboards.
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Microsoft 365 is a product family of productivity software, collaboration and cloud-based services owned by Microsoft.It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs formerly marketed under the name Microsoft Office (including applications such as Word, Excel, PowerPoint, and Outlook on Microsoft Windows, macOS, mobile devices, and on the web ...
Microsoft Word is a word processor included in Microsoft Office and some editions of the now-discontinued Microsoft Works. The first version of Word, released in the autumn of 1983, was for the MS-DOS operating system and introduced the computer mouse to more users.
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Microsoft also introduced the ability for third-party providers such as PayPal and Evernote to include add-ins into the service. Additionally, contact suggestions and updates from emails such as flight reservations are due to be introduced to Office 365 subscribers' accounts and Outlook.com users' from January and March 2016 respectively.
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