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Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
History Pre-launch. In October 1992, the original Cartoon Network channel was launched at CNN Center, Atlanta, US.Cartoon Network was created in response of Turner Entertainment acquiring MGM's animation library in 1986 and the acquisition of the Hanna-Barbera animation studio and cartoon library in 1991.
OSS/BSS, in telecommunications, refer to operations support system and business support system. The distinction emphasizes a separation of concerns between maintaining network operations and the business around which that network is built. Communications service providers support a broad range of services and functions with their OSS/BSS.
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Software-defined networking. Software-defined networking ( SDN) is an approach to network management that enables dynamic and programmatically efficient network configuration to improve network performance and monitoring in a manner more akin to cloud computing than to traditional network management. [1] SDN is meant to improve the static ...
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