The Real-World Impact of Enterprise-Grade Generative AI for CX

Explore the practical applications of enterprise-grade generative AI for customer experience. As AI matures, task automation and intelligent virtual agents in modern Customer Experience (CX) are becoming pervasive. Discover how businesses integrate generative AI, overcome challenges, and realize substantial value for their employees and customers.

Key Insights:

  • Unravel the distinctive value of enterprise-grade generative AI compared to past or current AI technologies.
  • Explore how generative AI enhances robust real-time collaboration between AI and humans.
  • Gain insights into practical implementation, addressing stakeholder skepticism, identifying use cases, and overcoming challenges.

Sean Foley


Sean Foley coaches the likes of two-time PGA TOUR winner, Cameron Champ, 2016 Masters Champion, Danny Willett, two-time LPGA major winner, Lydia Ko, and was formerly the coach of Tiger Woods and Justin Rose. He is the host of “Playing Lessons with the Pros” on Golf Channel and some of the most widely consumed content on GOLFPASS. Foley teaches out of Sean Foley Performance in Orlando, FL, a full-time residential program offering elite golf training and a world-class academic experience for junior players.

Rob Floyd

Celebrity Mixologist

Rob Floyd is a global liquid chef and one of the most trusted mixologists in the industry. When he isn't working on growing his company, RF Entertainment, Rob can be found traveling the world changing the way people experience a cocktail, and starring in the hit Paramount show Bar Rescue. He has even been named Best Bartender in America by multiple publications. Sip Boldly.

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

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