FAQ

RubyCar provides a comfortable and convenient purchase experience. We put you in the driver's seat to confidently browse, review and purchase the vehicle that perfectly meets your needs. We've removed the unnecessary steps in the process, creating the smartest, simplest way to purchase your next vehicle. Ruby-Car.com saves you time and provides you everything you need to discover the perfect used car.

We sell accident-free, pre-owned, low-mile vehicles that have been meticulously maintained, inspected and upcycled by Avis technicians.

You have 7 days or 300 miles (whichever comes first) to ensure your RubyCar is right for you. If it isn't, we can help you exchange it for another vehicle of your liking or provide a refund of the purchase price.

When you first visit Ruby-Car.com, the posted rates and monthly payments for each vehicle are averages, not based on your individual credit score and down payment.

These estimates are designed to provide you an estimate of your monthly payment. Your actual monthly payments can vary based on your personal credit.

Personalized payments provide estimates of your monthly payments, enabling you to see financing details for most vehicles, including:

• Down payment
• Rates
• Terms
• Local taxes and fees

Yes, Ruby-Car.com allows you to apply for and select the right auto loan for you.

No, but RubyCar customers usually prefer financing through our financial partners with competitive rates.

No, we've removed that pain point by competitively pricing our vehicles so you can enjoy a haggle-free RubyCar experience!

You can only trade-in your vehicle when purchasing a RubyCar.

You receive direct access to the Kelley Blue Book Instant Cash Offer, a trade-in valuation tool built into our eCommerce Site. Just enter your vehicle details to instantly obtain a value.

Only one vehicle can be traded in per purchase.

This means you have negative equity. You can still use it to finance a car on Ruby-Car.com, but it may affect the terms of your rate and loan.

You must have a rare or unique trade that stumped our algorithm. Please call us at 1-844-279-6391 and we will assist you with your trade-in options.

You may occasionally see a vehicle labeled Sale Pending, meaning another customer is currently placing an order on it. However, if that customer does not continue with the purchase, the vehicle will be released back into our available inventory.

All RubyCar vehicles come with a 24-month/24,000-mile (whichever comes first) bumper-to-bumper warranty, plus 24 months of emergency roadside assistance. Inquire with RubyCar for details.

We offer a range of Aftermarket Product Protection Plans that can offer you additional peace of mind.

In most cases, we can handle the necessary title and registration paperwork with you at the time of delivery. We then work with the DMV to complete the registration process.

You will need the following information:

• Your KBB Instant Cash Offer certificate
• Your vehicle title - If you don't have a title because your car is financed, bring your lienholder information. If your car is leased, check with your leasing company to find out what paperwork they require.
• Your vehicle registration
• A valid driver's license or other government-issued photo ID
• All keys, keyless remotes and manuals
• Service and repair records

Upon completion of your purchase, a RubyCar Guide will contact you to schedule delivery or pickup. We make it easy, the way online car buying should be.

You can opt to have your RubyCar delivered to you. All fees are applied separately at checkout.

While we have conducted an extensive inspection on all of our vehicles, the state and local regulators in which your vehicle is to be registered likely requires you to have it inspected after you take ownership. Rest assured, our Guides are here to assist you with this unavoidable step.

Absolutely! Our team offers a wide range of financial resources and lenders to our customers.

Unlike financed purchases, transactions processed with OSF lenders or cash don't generate the traditional finance rewards from our partners that help cover internal costs associated with each transaction. These costs include document preparation, title transfers, credit checks, etc. To offer customers options, we provide financing solutions where these internal costs are typically covered by partner rewards. However, we respect your choice to use OSF lenders or cash, and the processing fee helps ensure we can efficiently complete your transaction while maintaining our service standards.

Your KBB instant cash offer is the real deal, and we will gladly swap your current vehicle with a RubyCar.

Your down payment is made at time of purchase through our online payment portal, where you can make safe, secure payments directly from your bank account. You will need your account number and routing number to complete this step.

A credit card can be used for down payment for up to $2,500.00 when paying cash for your RubyCar or when using an outside lender. A credit card cannot be used for down payment when financing your purchase with a RubyCar lender.

Yes, we have simplified the car buying experience and streamlined the process to provide certified, like-new vehicles, competitively priced to market.

Your appraisal is valid for 7 days or 500 miles.

We use the power of KBB to appraise your vehicle with an instant cash offer. This can do this now, or complete this step after you select your RubyCar.

When you take delivery of your RubyCar.

GAP stands for Guaranteed Asset Protection. If your car is declared a total loss, you can protect yourself financially by avoiding the gap between the declared value of your car and the balance of your loan. GAP waives covered losses up to $50,000.

Yes, you can add a co-buyer to your pre-approval.

You can view a sample of our inspection form HERE