With a ticketing software, convert every email your team receives into tickets, prioritize, track and follow-up on customer requests from one place. This will help your customer support team communicate better with customers, and handle issues more efficiently.
Categorize and direct incoming tickets to the right teams using Freshdesk’s business rules. Make sure the workload is balanced and automatically assign tickets to agents based on skill or availability. Save time and resources by not having to manually forward tickets when they come in.
As an agent when you are working on tickets or accessing articles, characterizing them by adding a tag would help to track and segregate them with respect to issues or requests.
Get going for free
$0
Up to 10 agents
Intuitive, industry-leading support for growing businesses
$15
/agent/month, billed annually
$18
/agent/month, billed monthly
Everything in Free and…
Advanced automation for high performance
$49
/agent/month, billed annually
$59
/agent/month, billed monthly
Everything in Growth and…
Fully featured with bots for enterprise-level support
$79
/agent/month, billed annually
$95
/agent/month, billed monthly
Everything in Pro and…
For fast growth
$29
/agent/month, billed annually
$35
/agent/month, billed monthly
Omnichannel
Self-Service
Conversational Engagement
Ticketing
Administrator Capabilities
Contacts and Account Management
Dashboard and Analytics
Security and Privacy
For high performance
$69
/agent/month, billed annually
$83
/agent/month, billed monthly
Everything in Growth, plus:
Omnichannel
Self-Service
Conversational Engagement
Ticketing
Contacts and Account Management
Administrator Capabilities
Dashboard and Analytics
For enterprise-grade support
$109
/agent/month, billed annually
$131
/agent/month, billed monthly
Everything in Pro, plus:
Self-Service
Ticketing
Admininstrator Capabilities
Dashboard and Analytics
Security and Privacy
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