The Most Advanced
AI-Powered Help Desk
A comprehensive next-gen help desk platform with an innovative and intuitive interface supercharged by cutting edge AI capabilities
Generative AI
Bake generative AI into every aspect of service management with SysAid Copilot, And deliver exceptional service, faster and more accurately than ever before–all while continuously improving your system through real-time data.
Help Desk Self-Service Automation
With automated password reset and one-click issue submissions, make it easy for employees to resolve common IT problems all on their own.
Help Desk Ticket Automation
Let tickets automatically sort, route, and send themselves to the right desk. So users get their issues resolved ASAP and you nail those SLAs.
Help Desk Ticket Journey
Track the entire timeline of the Service Record Resolution process with our easy-to-use Ticket Journey. Monitor ticket progress, make in-line actions, and effortlessly switch between various filters such as Highlights and Audit Log Items, so you have the right information at the right time.
IT Asset Management
Manage all your IT assets directly within your service desk and resolve issues faster with all the asset data and records you need already inside each ticket.
Remote Control
With remote control capabilities built right into your help desk, you can connect directly to users’ machines to resolve issues– whether they’re working from their cubicle or their couch.
Reporting
Size up your service performance at a glance with holistic reporting. Because when you can see all of your KPIs and stats easily, making smarter business decisions comes naturally.
Codeless IT Configuration
Configure your UI to look and feel right at home in your IT environment. And customize access for different users, all without needing to ever write a single line of code.
“SysAid Copilot has helped our organization a great deal in providing support quicker than waiting for a technician to get to the user. Since we’re a small department, wait times are higher than normal, and with Copilot those wait times have decreased to a more comfortable level for our end users.”
“SysAId Copilot capability has the potential to significantly influence the end user and admin experience!”
“We envision SysAid Copilot playing a crucial role in enhancing our IT support efficiency and we are eager to see how it will positively impact our IT support teams”
“We now have insight into all activities from a single application!”
“As soon as SysAid is implemented you’ll feel impact rapidly across your entire business. BBAM is proof of that fact.”
Deliver exceptional service.
Automagically.
